At Parvat Wellness, we aim to provide a secure, convenient, and transparent payment experience for all our customers. This Payment Policy explains the payment methods, payment processing, and related conditions applicable to purchases made through our website.
1. Accepted Payment Methods
Parvat Wellness may offer the following payment options at checkout:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Other payment methods displayed on the checkout page
- Cash on Delivery (COD), where available
The payment methods available to you may vary depending on your location, order value, product availability, and other applicable conditions.
2. Online Payments
For online payments, you may be redirected to a secure payment gateway to complete your transaction.
Your payment details are processed through the applicable payment service provider. Parvat Wellness does not normally store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on its website.
Customers should never share their OTP, UPI PIN, CVV, password, or other confidential payment information with anyone claiming to represent Parvat Wellness.
3. Payment Confirmation
After successfully completing an online payment, you should receive an order confirmation through the contact information provided during checkout.
An order is considered successfully placed after the payment has been successfully authorized and the order has been confirmed by our system.
If money has been deducted from your account but the order confirmation has not been received, please contact us with the transaction details.
4. Failed or Pending Payments
Sometimes a payment may fail or remain pending because of:
- Bank or payment gateway issues
- Incorrect payment information
- Insufficient funds
- Network or technical problems
- Payment authorization failure
- Other issues with the payment provider
If your account has been debited but your order has not been confirmed, please contact us before making another payment.
We will verify the transaction and take appropriate action.
5. Cash on Delivery
Cash on Delivery (COD) may be available for selected locations and orders.
COD availability may depend on:
- Delivery location
- Order value
- Product availability
- Courier service availability
- Other applicable conditions
The COD option will be displayed at checkout if it is available for your order.
Parvat Wellness reserves the right to restrict or disable COD for certain orders, locations, or circumstances.
6. Payment Security
We take reasonable measures to protect customer and payment information.
Payments made through our website may be processed by third-party payment gateways that use appropriate security measures for payment transactions.
However, no online payment or internet transmission can be guaranteed to be completely secure.
Customers should always ensure that they are using the official Parvat Wellness website when making a payment.
7. Pricing and Taxes
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts, or other charges, if any, will be displayed during the checkout process.
The final payable amount will be shown before you complete your order.
8. Incorrect Payment or Duplicate Payment
If you accidentally make a duplicate payment for the same order, please contact us as soon as possible.
We will verify the transaction and, where applicable, process the eligible additional payment for refund according to our Cancellation & Refund Policy.
9. Refunds
Eligible refunds will be processed according to our Cancellation & Refund Policy.
Where applicable, refunds for prepaid orders will normally be processed through the original payment method used for the transaction.
The time taken for a refund to appear in your bank account, card account, UPI account, or wallet may depend on the relevant bank or payment service provider.
10. Unauthorized Transactions
If you believe that an unauthorized payment has been made using your payment method, please contact your bank or payment service provider immediately.
You should also contact Parvat Wellness with the relevant order or transaction details so that we can investigate the matter.
11. Payment Disputes
If you have any issue regarding a payment, please contact us before initiating a payment dispute or chargeback where possible.
We will review the transaction and try to resolve the issue promptly.
12. Changes to This Payment Policy
Parvat Wellness may update or modify this Payment Policy from time to time.
Any changes will be published on this page with the updated date.
13. Contact Us
If you have any questions regarding payments, orders, or payment-related issues, please contact us:
Parvat Wellness
Email: parvatwellness@gmail.com
Phone: 9528003005 / 9368140146
Website: parvatwellness.com