At Parvat Wellness, we aim to provide quality products and a smooth shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled, returned, or refunded.
1. Order Cancellation
You may request cancellation of your order before it has been shipped.
To request cancellation, please contact us as soon as possible using the contact details provided on our website.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.
If an order cannot be cancelled because it has already been shipped, you may be able to request a return or refund according to the applicable terms below.
2. Cancellation by Parvat Wellness
Parvat Wellness reserves the right to cancel an order in certain circumstances, including:
- Product being unavailable or out of stock.
- Incorrect or incomplete shipping information.
- Pricing or product information errors.
- Suspected fraudulent or unauthorized transactions.
- Delivery to an area that cannot be serviced.
- Any other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
3. Damaged or Incorrect Product
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Product name
- Clear photographs of the product and packaging
- A photograph/video of the package if available
- A brief description of the issue
After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.
4. Return Eligibility
A return may be accepted when:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product has a manufacturing defect.
- The product received does not match the product ordered.
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened, used, or tampered with.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
5. Refund Process
Once your cancellation or refund request is approved, the refund will be initiated through the applicable payment method.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Any applicable shipping charges, transaction charges, or other non-refundable charges will be handled according to the circumstances of the order and applicable law.
6. Refund for Prepaid Orders
For eligible prepaid orders that are successfully cancelled or approved for refund, the applicable refund amount will normally be processed to the original payment method used to place the order.
We do not normally provide cash refunds for prepaid orders.
7. Cash on Delivery Orders
For Cash on Delivery (COD) orders, no advance payment is generally collected.
If a COD order is eligible for a refund, we may request appropriate bank account, UPI, or other payment details to process the refund.
8. Products That Cannot Be Returned
Products may not be eligible for return or refund if:
- The product has been used or consumed.
- The product has been opened or tampered with, where applicable.
- The product has been damaged after delivery due to improper handling.
- The product is returned without its original packaging, where original packaging is required.
- The return request is made outside the applicable return period.
- The issue is caused by incorrect storage or use of the product.
Certain products may have additional return restrictions. Please check the product description or contact us before placing your order if you have any questions.
9. Shipping Charges
Shipping charges are generally non-refundable unless the refund is being provided because the product was damaged, defective, incorrect, or due to an error attributable to Parvat Wellness.
The applicable shipping and return costs will be determined based on the circumstances of each case.
10. How to Request a Cancellation or Refund
To request an order cancellation, return, replacement, or refund, please contact Parvat Wellness with:
Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Request:
Photographs/Videos, if applicable:
Contact Us
Parvat Wellness
Email: parvatwellness@gmail.com
Phone: 9528003005 / 9368140146
Please include your order number in your communication so that we can process your request more efficiently.
11. Refund Approval
All refund, return, and replacement requests are subject to verification.
Parvat Wellness may request additional information, photographs, videos, or other details before approving a request.
A refund will be processed only after the request has been reviewed and approved.
12. Changes to This Policy
Parvat Wellness may update or modify this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with the updated date.
13. Contact
If you have any questions regarding cancellation, returns, replacements, or refunds, please contact us:
Parvat Wellness
Email: parvatwellness@gmail.com
Phone: 9528003005 / 9368140146
Website: parvatwellness.com